FAQ
Frequently Asked Questions
How long does delivery take?
Delivery usually takes 6–12 business days after your order has been dispatched.
Do you offer free shipping?
Yes, we offer free standard shipping on eligible orders.
Where do you ship?
We currently ship to selected countries. Available shipping options will be shown at checkout.
Are your products authentic?
Yes, all products sold by Luxora Beauty are sourced from trusted suppliers and selected carefully for quality and authenticity.
Are the products from Korea?
Our store focuses on Korean beauty and skincare products, including carefully selected Korean skincare routines and beauty bundles.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel or change it.
Can I return my order?
You may request a return within 14 days of receiving your order, as long as the product is unused, unopened, and in its original packaging.
Can I return opened skincare products?
For hygiene and safety reasons, skincare and beauty products cannot be returned if they have been opened, used, or if the hygiene seal has been broken.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and help you with a replacement or refund if approved.
How can I contact you?
You can contact our customer support team by email at support@luxorabeautystore.com. Please include your order number if your message is about an existing order.